Shipping Policy

This Shipping Policy applies to all orders placed on www.beyondquark.in by customers within India.

1. Digital Products

• Digital products (simulations, online capsules, downloadable content) are delivered instantly via email or your dashboard after successful payment.
• No shipping charges apply.
• If you do not receive the digital content within 24 hours, contact support at support@beyondquark.in.

2. Physical Products

• Physical products (printed flashcards, printed capsules, question bank booklets) are dispatched within 2–3 business days of order confirmation.
• Delivery is typically completed within 3–7 business days across India, depending on your location.
• Shipping charges, if any, are displayed at checkout.
• We ship to all serviceable pin codes within India. If your pin code is not serviceable, we will notify you and refund the order.

3. Phygital Bundles (Physical + Digital)

• The digital component is delivered immediately upon payment.
• The physical component is dispatched as per the timelines above.
• Both components are treated as a single bundle for the purpose of returns and refunds (see Refund Policy).

4. Order Tracking

Once your physical order is dispatched, you will receive a tracking ID via email/SMS. You can use this to monitor your delivery status.

5. Delivery Delays

While we strive to meet delivery timelines, delays may occur due to factors beyond our control (weather, courier issues, etc.). We appreciate your patience in such cases. If your order is significantly delayed, please contact support for assistance.

6. Risk of Loss

The risk of loss or damage to physical products passes to you upon delivery. If your package is lost or damaged in transit, please contact us within 48 hours of the expected delivery date.

7. International Shipping

Currently, we do not offer international shipping. All orders must be shipped to addresses within India.