Refund & Cancellation Policy

We aim for transparency in all our transactions. Please read this policy carefully before making a purchase. This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Digital Products

• All sales of pure digital products are final and non-refundable.
• Once a digital product is accessed, downloaded, or streamed, it cannot be returned.

2. Physical Products

• Returns are accepted only for defective, damaged, or incorrect items.
• You must notify us within 48 hours of delivery with photographic evidence.
• Approved returns must be shipped back in original condition and packaging.
• Refunds will be processed within 7–10 business days after we receive and verify the returned item.
• Refunds are credited to the original payment method used at checkout.

3. Phygital Bundles

• A refund is considered only if the physical component is defective and the digital component has not been accessed.
• If the digital portion has been accessed, the bundle is non-refundable.
• The customer must return the physical item to be eligible for a refund of the entire bundle.

4. Cancellation Policy

• Orders can be cancelled before dispatch by contacting support@beyondquark.in.
• Once a physical order is dispatched, cancellation is not possible.
• Digital orders cannot be cancelled after payment.
• We do not impose cancellation charges unless similar charges are borne by us.

5. Refund Timelines

Approved refunds are processed within 7–10 business days. The actual credit to your account depends on your bank or payment provider.

6. No Refund for Free / Promotional Content

Free or promotional content is provided as-is with no refund obligation.

7. Grievance Redressal

If you are not satisfied with our refund process, you may escalate the matter to our Grievance Officer: